I finally got my cash out – which is really what it is all about. Oh the trials and tribulations a US citizen has to go thru, simply because the government has not figured out how to get THEIRS. If you think gambling laws are there to protect people, I want some of what you are drinking because it has to be strong stuff.
I asked for a cash out from Full Tilt Poker in mid-November, doing a transfer. My bank had changed hands since the last time tried to do this, but the account number was the same. I didn’t expect a problem.
Well, after three weeks, the money was nowhere. Not in my bank and not in my Full Tilt Account. Emails to Full Tilt Poker’s 24/7 support team got me no response for two weeks! This did not give me a ‘warm fuzzy’. Now I was even worried about the cash still left in Full Tilt.
Finally, I got a response saying the money was on hold at their bank for some reason and that my cash out would be arriving soon. For my wait, they loaded 10% of my cash out back into my account for my trouble.
After Christmas, I got another email stating the money would be back in my account soon. In mid-January, the money re-appeared as promised and another 10% was added to my account for the delay!
I then asked for a check, and they asked for a fax of my driver’s license and some utility bill statements. Once they accepted that, the check arrived this early February. So it took two and a half months from start to finish, but I think the slide is greased for the next time and I will ask for a check.
Ok, in Full Tilt’s defense:
A) My bank did change and maybe their policies were different.
B) Maybe my bank never contacted me that there was a deposit they were not accepting
C) They added 20% to my account (10% a month) for my trouble – a nice ROI
What Full Tilt did wrong:
A) Their 24/7 support was awful, pathetic and disgraceful. Not to answer an email about someone’s money for five weeks is unacceptable.
B) Their lack of follow up emails for another month is not good either.
C) Full Tilt said it was their bank that was the hold up, but never explained why.
Bottom line is that money in limbo is never a good thing, and Full Tilt needs to be more responsive in their customer service. Their 20% ‘apology’ is generous now that I received the cash out, but a daily return of emails should be their policy, since they don’t have a phone line.
Anyway, Faldo returns to playing on Full Tilt and will be working hard to build up to another request for a check.
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3 comments:
I also had written Card Player Magazine, telling them that one of their big advertisers and employer of many of their columnists - seemed to be stiffing their players and not answering their support emails - and could they do something?
No response from Card Player. But maybe it was not a coincidence that I did get an email from Full Tilt a day after I sent my complaint to Card Player.
If Card Player did intervene on Faldo's behalf, why didn't they take some credit?
Either Card Player ignored THEIR customer too, or it is a very tight knit group at the top of the poker food chain and dirty laundry is not talked about.
Full tilt has more credibility than Congress. You know the amount of downside exposure you have with Full Tilt. Our downside exposure to Congress feels unlimited.
I am producing a bumper sticker
"Un-united Socialists of America"
Herbavor
Saying someone has more credibility than Congress is like saying someone is not nearly as bad a serial killer as someone else.
Herbavor, you have to come up with a better credibility comparison than Congress.
Maybe like Bill Clinton, Benedict Arnold or Adolf Hitler. I mean give Full Tilt a break.
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